Nationwide Provider Network
Care from the WTC Health Program is available to survivors living outside of the New York metropolitan area through the Nationwide Provider Network (NPN).
Enrolling in the NPN
The eligibility requirements, application process, and benefits of the WTC Health Program are the same no matter where you live. Survivors can apply to the NPN the same way they apply to the WTC Health Program, using the program’s online application system or by calling 1-888-982-4748 to request an application.
How is the NPN different than the Clinical Centers of Excellence in the New York metropolitan area?
The NPN uses providers across the country to deliver quality monitoring and treatment services for members who cannot regularly travel to the New York for care. The program takes an individualized approach in helping members find a suitable provider. Once enrolled in the WTC Health Program, someone from the NPN will call you to discuss your health care needs and work with you to find a provider so that you can begin receiving benefits. The NPN has access to an expansive network of credentialed providers in a variety of specialties.
How are NPN applicants screened?
For non-New York City WTC Health Program participants, the initial screening exam is conducted as a three-part process instead of as a full-day screening appointment. A medical history questionnaire will be conducted over the phone by a member of the NPN’s case management team. During the call you will be scheduled for an appointment with a provider for appropriate testing services. Upon the completion of these two steps, a clinical evaluation will be scheduled with a physician in order to complete your exam.
What if I am a patient at a NYC Center of Excellence but have recently moved out of the area?
Participants in the WTC Health Program that are based in New York City are allowed to switch between the NYC Center’s of Excellence and the NPN once a year. To learn more about how to transfer from a Clinical Center of Excellence to the NPN, visit the WTC Health Program Transfer Page.
Will I get quality care in the NPN?
Yes. The WTC Health Program provides members quality medical care that is convenient to where they live. All providers in the NPN are credentialed through either MCA-Sedgwick’s network. Both the Clinical Centers of Excellence and the NPN follow the same certification process to qualify members for treatment under the WTC Health Program. The goal of the NPN is to provide a comparable level of monitoring and treatment services that an eligible member would receive at one of the seven Clinical Centers of Excellence.
The clinics in the New York metropolitan area have seen thousands of 9/11 responders and survivors. Do the doctors in the NPN have the same level of experience?
The monitoring and treatment doctors who provide services in the NPN may not have the same degree of experience treating 9/11 responders and survivors, but the NPN providers work with the program’s administrators in a collaborative manner to ensure that your health needs are evaluated and cared for according to the established WTC Health Program guidelines. The NPN has trained doctors, nurses, and case managers who understand the unique exposures of 9/11 responders and survivors.